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Responsible Gaming

Responsible Gaming at 99ck — Fun with Safety

Gaming is a source of fun — never stress. 99ck believes every player can game responsibly and get the most enjoyment while staying within healthy limits.

99ck's Promise: Your safety is always our top priority.
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Your Control
Set limits, take breaks, and play safely.

Table of Contents

99ck's Commitment

We believe gaming should be purely for enjoyment. If any player is struggling, we are always here for them. Building a culture of responsible gaming is both our responsibility and our commitment.

1 What Is Responsible Gaming?

Responsible Gaming means enjoying games mindfully, within defined limits, and with your mental wellbeing as the top priority. It is not just a rule — it is a lifestyle that keeps gaming a genuine source of joy.

At 99ck, we encourage every player to treat gaming as a form of entertainment — not a source of income or a way to cope with stress. Responsible gaming means setting a budget, keeping track of your time, and staying mentally balanced through wins and losses alike.

Online gaming is growing in popularity across Bangladesh. But like any form of entertainment, it can lead to problems when taken too far. That is why 99ck encourages all its members to stay alert and informed. Our goal is not just to entertain — it is to create a safe and healthy gaming environment.

Remember — gaming is always meant to be fun. If it ever starts feeling more like a source of stress than enjoyment, stop and seek help.

Our Responsible Gaming Features

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Once your budget is set, there is no way to exceed it.

Time Limit Controls

Decide how long you will play each day before you start. Session reminders will help you stick to your limit.

Cooling-Off Period

Take a break from 24 hours up to 30 days. Your account will be completely inactive during this period.

Self-Exclusion

Temporarily or permanently close your own account. Takes effect immediately, no questions asked.

Gaming History Review

You can view your full betting history and win/loss statistics at any time.

24/7 Support

Our team is always ready to help whenever you need it. Get instant support via live chat.

3 Self-Control Tools

After logging in to 99ck, head to your account settings to access the tools below. They are designed to help you stay in control and game responsibly.

Deposit Limit Set the maximum amount in BDT you want to deposit per day, week, or month.
Loss Limit Gaming will automatically stop once your losses reach a set threshold.
Session Time Limit Decide in advance how long each gaming session will last.
Reality Check Pop-up reminders will appear at regular intervals to let you know how long you have been playing.
Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period — this is intentional, to prevent impulsive decisions.

4 Warning Signs of Problem Gaming

It is not always easy to recognize when gaming is becoming an addiction. Go through the list below and consider whether any of these apply to you.

Behavior or Feeling Limits
Chasing losses with bigger bets Warning Signs
Feeling restless or irritable when not gaming Warning Signs
Hiding gaming activity from family or friends Warning Signs
Borrowing money or going into debt to fund gaming Warning Signs
Neglecting daily responsibilities or obligations to game Caution
Occasionally spending over budget Caution
Enjoying gaming as entertainment, within set time limits Normal
Set a Budget Before You Play Normal
If even one of the warning signs above applies to you, please seek help now. Waiting only makes things harder.

Check Yourself

Answer the following questions honestly. If most of your answers are yes, consider reaching out for support.

1

Have you ever spent more than your planned budget and felt regret afterward?

2

Do you feel bored, restless, or uneasy when you are not gaming?

3

Have family members or friends expressed concern about your gaming?

4

Have you ever skipped work, studies, or time with family because of gaming?

5

After a loss, do you immediately try to win your money back by placing bigger bets?

6

Have you ever lied to hide your gaming from others?

If you answered "Yes" to 3 or more questions, please speak with our support team. Asking for help is not a weakness — it takes courage.

6 Simple Steps to Get Help

If you feel gaming is getting out of control, follow the steps below. The 99ck team is always here for you.

  • Acknowledge Acknowledging that you have a problem is the first and most important step.
  • Pause Your Play Activate a cooling-off period or self-exclusion from your account settings.
  • Contact 99ck Support Reach out to our team via live chat or email. We'll help without any judgment.
  • Tell Someone You Trust Talk to a family member or friend. Support from someone close to you can make a real difference.
  • Seek Professional Help If needed, consult a mental health professional or counselor. This is completely normal and effective.
  • Build New Habits Pick up a new hobby, exercise, or spend time on social activities as an alternative to gaming.
Email us for urgent support: [email protected] — we will respond within 24 hours.

7 Minor Protection

99ck is strictly prohibited for anyone under 18. We take minor protection seriously, and age verification is mandatory during registration.

  • A national ID or verifiable proof of age is required at registration.
  • Age re-verification may be requested at any time for accounts that appear suspicious.
  • Withdrawals and deposits are suspended until verification is complete.
  • Parents can install parental control software on their children's devices.
  • If a minor is identified, the account will be closed immediately.
If you suspect a minor you know is using this platform, please notify us immediately.

Frequently Asked Questions

After logging in, go to "Account Settings" and click on "Responsible Gaming" to set all types of limits — including deposit limits, loss limits, session time, and self-exclusion.

No, your balance is completely safe. Self-exclusion only blocks access to gaming — it does not delete your account or funds. All money remains intact once the exclusion ends or is lifted (where applicable).

You can take a break for 24 hours, 7 days, 14 days, or 30 days. During this time, you will not be able to log in or play any games. Access is restored automatically once the period ends.

Start by reaching out to our support team — they will point you in the right direction. You can also contact the National Institute of Mental Health (NIMH) in Bangladesh or the mental health department at your nearest hospital.

Lowering a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period — this is by design, so no one rushes into a decision in the heat of the moment.

No. 99ck is strictly for users aged 18 and above. Age verification is mandatory at registration, and any account found to belong to a minor will be closed immediately.

Play Safe, Have Fun

Join 99ck and start your journey on Bangladesh's most responsible gaming platform. Your safety and enjoyment matter equally to us.

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