99ck Terms & Conditions — Our Commitment to Fair and Transparent Gaming

1 Introduction & Applicability

These Terms & Conditions apply to all members using the 99ck platform (site: 99ck.win). By registering, logging in, or playing any game on 99ck, you are deemed to have accepted these terms.

99ck is a leading online gaming and betting platform in Bangladesh, offering slots, fish games, Live Casino, and Sports Betting. These Terms & Conditions are written with Bangladeshi users in mind, and the version published in Bengali is the official governing version.

If anything is unclear or you have any questions, please reach out to our support team. We are always ready to help explain things in simple terms.

2 Account Register

To join 99ck, you must create a valid account using accurate and truthful information. Providing false or misleading details may result in your account being terminated at any time.

• Each individual may register only one account.
• Multiple accounts from the same device or IP address are not permitted.
• It is the user's sole responsibility to keep their account password confidential.
• Accounts cannot be shared or transferred to another person.
• If suspicious activity is detected, additional information may be requested for verification.
• Withdrawal limits may apply until KYC verification is complete.

3 Eligibility & Age Requirements

You must be at least 18 years old to use 99ck. Access by anyone under 18 is strictly prohibited. Providing false information during age verification will result in account termination, and any remaining balance may be forfeited.

• Registration is open to residents of Bangladesh only.
• A copy of your national ID or passport may be requested for verification purposes.
• Individuals who are under a personal ban or have self-excluded are not permitted to participate.
• 99ck employees are not permitted to participate in gaming on this platform.

4 Deposits & Payments

99ck accepts deposits via Mobile Banking, Nagad, Rocket, and bank transfer. Deposits are typically processed within 5 to 15 minutes. If your deposit has not been credited within that time, please contact support.

• The minimum deposit is BDT 200, and the maximum limit depends on your account tier.
• Only payment methods registered in your own name may be used.
• Deposits made through third parties are not permitted.
• Save your transaction ID as proof of a successful deposit.
• Suspicious transactions may be investigated as part of our anti-money laundering measures.

5 Withdrawal Policy

Withdrawals on 99ck are fast and straightforward — but a few conditions must be met first. KYC verification must be completed and any applicable bonus wagering requirements must be fulfilled before a withdrawal request can be processed.

• The minimum withdrawal amount is BDT 500.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Withdrawals will be processed to the same payment method used for the original deposit.
• In exceptional circumstances, withdrawal verification may take an additional 72 hours.
• Daily withdrawal limits depend on your account's VIP level.
• Withdrawals may be put on hold if fraud or a rule violation is suspected.

6 Bonuses & Promotions

99ck regularly offers a range of bonuses and promotions — including welcome bonuses, daily cashback, reload bonuses, and referral rewards. Each bonus comes with its own terms, which are clearly communicated before the bonus is claimed.

• Withdrawals are not permitted until the required wagering has been completed after a bonus is accepted.
• Bonuses are available on one account per person only.
• Claiming bonuses through multiple accounts will result in all associated accounts being terminated.
• Some bonuses must be used on specific games or within a specified time period.
• 99ck reserves the right to modify or cancel any bonus offer at any time.
• If promotional abuse is detected, any associated winnings will be forfeited.

7 Gameplay Rules

All games on 99ck are RNG (Random Number Generator) certified, meaning every outcome is entirely random and not predetermined. If you have a complaint regarding a game result, please contact support within 72 hours.

• If a game is interrupted due to a technical fault, the bet for that round will be refunded.
• The use of bots or automated software is strictly prohibited.
• If your internet connection drops during a game, the result at that point will be treated as final.
• Any winnings obtained by exploiting a game error or glitch will be voided.
• The specific rules for each game can be found within the game itself.

8 Code of Conduct

99ck is committed to maintaining a healthy and friendly gaming environment. Harassment, offensive language, and any form of attack against other users are strictly prohibited on the platform.

• Sending irrelevant advertisements or spam in live chat is not permitted.
• Attempting to hack or steal another user's account credentials is a cybercrime.
• Coordinated attempts to defraud the platform may result in legal action.
• Respectful conduct toward support staff is required at all times.
• Rule violations will result in a warning first, followed by a temporary suspension or permanent account termination if necessary.

9 Privacy & Data Protection

Your personal data is stored and processed in accordance with 99ck's Privacy Policy. Your information is never sold or shared with third parties — however, it may be disclosed to authorities when required by law.

• Your information is used solely for the operation and improvement of the platform.
• Payment information is stored in encrypted form.
• Even after an account is closed, certain information may be retained for a specified period for legal or compliance purposes.

To learn more, visit our Privacy Policy Read.

10 Account Closure & Suspension

99ck reserves the right to suspend or permanently close any account, with or without cause. In practice, such action is typically taken only in response to specific rule violations.

• Users may also request account closure at any time.
• Users will be given the opportunity to withdraw any valid balance before an account is closed.
• Balances may be forfeited in cases of fraud or rule violations.
• You have the right to appeal a suspension — contact our support team to do so.

11 Dispute Resolution

If a dispute arises, please contact our support team directly in the first instance. Most issues are resolved within 24 hours. If the matter cannot be resolved through support, 99ck's formal dispute resolution process will apply.

• Complaints must be submitted within 7 days of the relevant incident.
• Attaching relevant screenshots or supporting information with your complaint will help speed up the process.
• All decisions made by 99ck are final.

12 Terms Amendment Policy

99ck reserves the right to update these Terms & Conditions at any time. Members will be notified of any significant changes via email or through the platform in advance.

• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request that your account be closed.
• The date of the most recent update will always be shown at the top of this page.
• Previous versions of the terms will be kept on record and made available upon request.